MCA offers a comprehensive range of passenger handling solutions which can be tailor made to suit the individual carrier requirements .  Offering services  at Tjilik Riwut, Airport, Palangkaraya, all our employees are multi skilled and have extensive customer service experience  and knowledge of systems and procedures. 

Passenger handling staffs are capable and ready to meet arriving aircraft to assist with passenger enquiries plus perform check-in and gate functions. However, doing a fast and efficient check-in process is essential for both airlines and their passengers.
An experienced Lost & Found team is also available in terminal to help passengers when things do not go according to plan

Dressed in either the in green corporate uniforms or airlines’ dedicated business uniforms, they have completed knowledge customer service and interpersonal skills that are ready to greet your passengers with a smile and a prompt handling experiences.

MCA’s completed range of passenger handling solutions can be tailored to suit every individual carrier’s requirements. Our  passenger services also include:

• Meeting arriving aircraft
• Passenger greeting and escort assistance
• Meeting special request of frequent flier unaccompanied minors
• Dealing proactively with passenger enquiries
• All required functions at the departure gate
• Assisting passengers with flight connections, including check-in and issuing of boarding cards, transfers between terminals and aircraft boarding

To further tailor our check-in service, we can recruit and train additional staff as required. Through a series of briefings with our airline customer, we’ll ensure they carry a clear cultural awareness of the airline they will be representing.