MCA offers a comprehensive range of passenger handling solutions which can be tailor made to suit the individual carrier requirements . Offering services at Tjilik Riwut, Airport, Palangkaraya, all our employees are multi skilled and have extensive customer service experience and knowledge of systems and procedures.
Passenger handling staffs are capable and ready to meet arriving aircraft to assist with passenger enquiries plus perform check-in and gate functions. However, doing a fast and efficient check-in process is essential for both airlines and their passengers.
An experienced Lost & Found team is also available in terminal to help passengers when things do not go according to plan
Dressed in either the in green corporate uniforms or airlines\u2019 dedicated business uniforms, they have completed knowledge customer service and interpersonal skills that are ready to greet your passengers with a smile and a prompt handling experiences.
MCA\u2019s completed range of passenger handling solutions can be tailored to suit every individual carrier\u2019s requirements. Our passenger services also include:
\u2022 Meeting arriving aircraft
\u2022 Passenger greeting and escort assistance
\u2022 Meeting special request of frequent flier unaccompanied minors
\u2022 Dealing proactively with passenger enquiries
\u2022 All required functions at the departure gate
\u2022 Assisting passengers with flight connections, including check-in and issuing of boarding cards, transfers between terminals and aircraft boarding
To further tailor our check-in service, we can recruit and train additional staff as required. Through a series of briefings with our airline customer, we\u2019ll ensure they carry a clear cultural awareness of the airline they will be representing.<\/p>\n","protected":false},"excerpt":{"rendered":"
MCA offers a comprehensive range of passenger handling solutions which can be tailor made to suit the individual carrier requirements . Offering services at Tjilik Riwut, Airport, Palangkaraya, all our employees are multi skilled and have extensive customer service experience and knowledge of systems and procedures. Passenger handling staffs are capable and ready to meet … <\/p>\n